Last published on 2/8/2019

VSbulletin 99 – Adverse Weather – USA North East 

We need to let you know that due to the weather conditions in the North East of the USA we are offering customers traveling to, from or through the below destinations on July 31, 2019 options to rebook to a later date or re-route via another gateway if traveling onward.

 

Date

Affected Destination

Permitted Travel Period

Jul 31, 2019

JFK,LGA,EWR,SWF,HPN

Jul 30, 2019 – Aug 3, 2019 inclusive

 

We are offering customers traveling to, from or through these routes, the option to rebook onto a flight on a later date at no extra charge.

 

 Applies to VS and VS* tickets issued by Jul 31, 2019

 

Rebooking Policy:

 

1) Rebook for travel up to August 3, 2019

 

  • Rebook travel in the same booking class, or, if original booking class is not available, re-book in the lowest available class in the same cabin. No additional collection or change fee will be charged.
  • Only rebook on VS or VS/DL codeshare. 
  • Update the SI field with the following information:

 

SI FOC DATE CHANGE DUE TO NORTH EAST US WEATHER

 

  • Please reissue tickets to include “SI FOC DATE CHANGE DUE TO NORTH EAST US WEATHER”. In the endorsement box and where supported precede the fare calculation with an “I-“

Tickets must be re-issued and rebooked on/before revised travel date.

 

2) Reroute for travel up to August 3, 2019

 

  • Customers travelling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, rebook travel in the same booking class, or;

If original booking class is not available, re-book in the lowest available class in the same cabin

 

  • Customers  travelling via a VS/VS* connection may rebook onto a direct VS/VS* service to that same destination, rebook travel in the same booking class, or;

If original booking class is not available, re-book in the lowest available class in the same cabin

 

  • Customers wishing to travel to/from an alternative destination on a VS/VS* service will be subject to a fare difference, but should not be charged any change fee provided new travel dates are within the permitted travel period

 

  • Update the SI field with the following information:

      

SI REROUTE CHANGE DUE TO NORTH EAST US WEATHER

 

  • Please reissue tickets to include “INVOL REROUTE DUE TO NORTH EAST US WEATHER”. In the endorsement box and where supported precede the fare calculation with an “I-“

 

Tickets must be re-issued and rebooked on/before revised travel date.

 

Refunds – will be as per the fare conditions of the ticket.

 

Click here for the most up to date information on any forthcoming disruptions. 

For Delta’s up to date information please visit Delta Pro

 

If you have any questions about VS operated flights, please contact Sales Support at us.salessupport@fly.virgin.com or on 1-800-862-8621. Click here for all other Vsbulletin information.