VSbulletin - 102 - Hong Kong Protests

Last published on 13/8/2019

We are offering customers traveling on Virgin Atlantic flights to and from Hong Kong (HKG) who wish to change their travel plans due to the ongoing protests, the option to rebook onto a flight on a later date at no extra charge.

 

Date

Affected Destination

Rebooking Period

Aug 13 – 20 Aug 20 2019

VS operated flights LHR to HKG and HKG to LHR

 August 31, 2019

For VS or VS* tickets issued by August 13, 2019

 

Rebooking Policy

 

  • Rebook travel in the same booking class, or, if original booking class is not available, re-book in the lowest available class in the same cabin, no additional collection or change fee will be charged.

 

  • Only rebook on VS or valid rebooking airlines provided below

 

  • Update the SI field with the following information:

 

SI FOC DATE CHANGE DUE TO HKG PROTEST

 

  • Please reissue tickets to include “SI FOC DATE CHANGE DUE TO IHKG PROTEST”. In the endorsement box and where supported precede the fare calculation with an “I-“

Tickets must be re-issued and rebooked on/before revised travel date.

 

Re-Route to same or alternative trip origin/destination:

 

Customers traveling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, subject to availability in the same cabin and departure dates between within the rebooking period

 

Customers traveling via a VS/VS* connection may rebook onto a direct service to the same destination, subject to availability in the same cabin and departure dates between within the rebooking period

 

Customers wishing to travel to an alternative destination on a VS/VS* service will be subject to the difference in fare, however the change fees will not be charged providing the new dates are within the rebooking period

 

 

  • Rebook travel in the same booking class, or, if original booking class is not available, re-book in the lowest available class in the same cabin, no additional collection or change fee will be charged.

 

  • Update the SI field with the following information

 

SI RE-ROUTE DUE TO HKG PROTESTS

 

  • Please reissue tickets to include “SI RE-ROUTE DUE TO HKG PROTESTS”. In the endorsement box and where supported precede the fare calculation with an “I-“

Tickets must be re-issued and rebooked on/before revised travel date.

 

Refunds

 

Refunds will be as per the fare conditions

 

If you have any questions about VS operated flights, please contact Sales Support at us.salessupport@fly.virgin.com or on 1-800-862-8621. Click here for all other Vsbulletin information.