VSbulletin 101– Typhoon Lekima – Shanghai

Last published on 9/8/2019

We need to let you know that due to Typhoon Lekima in Shanghai we are offering customers traveling to, from or through Shanghai between August 10-11, 2019, options to rebook to a later date or re-route via another gateway.

 

Date

Affected Destination

Permitted Travel Period

August 10-11, 2019

To/ from / through Shanghai (PVG)

 

Travel can be rebooked

August 12=16, 2019

 

 

 

We are offering customers traveling to, from or through Shangai, the option to rebook onto a flight on a later date at no extra charge.

 

 Applies to VS and VS* tickets issued by August 9, 2019.

 

Rebooking Policy:

 

1) Rebook for travel up to August 16, 2019

 

  • Rebook travel in the same booking class, or, if original booking class is not available, re-book in the lowest available class in the same cabin. No additional collection or change fee will be charged.
  • Only rebook on VS or VS*.
  • Update the SI field with the following information:

 

SI FOC DATE CHANGE DUE TO TYPHOON LEKIMA

 

  • Please reissue tickets to include “SI FOC DATE CHANGE DUE TO TYPHOON LEKIMA”. In the endorsement box and where supported precede the fare calculation with an “I-“

Tickets must be re-issued and rebooked on/before revised travel date.

 

 

2) Reroute for travel up to August 16, 2019

 

  • Customers traveling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, rebook travel in the same booking class, or;

If original booking class is not available, re-book in the lowest available class in the same cabin

 

  • Customers  traveling via a VS/VS* connection may rebook onto a direct VS/VS* service to that same destination, rebook travel in the same booking class, or;

If original booking class is not available, re-book in the lowest available class in the same cabin

 

  • Customers wishing to travel to/from an alternative destination on a VS/VS* service will be subject to a fare difference, but should not be charged any change fee provided new travel dates are within the permitted travel period

 

  • Update the SI field with the following information:

      

SI REROUTE CHANGE DUE TO TYPHOON LEKIMA

 

  • Please reissue tickets to include “INVOL REROUTE DUE TO TYPHOON LEKIMA”. In the endorsement box and where supported precede the fare calculation with an “I-“

 

Tickets must be re-issued and rebooked on/before revised travel date.

 

Refunds – will be as per the fare conditions of the ticket.

 

For all other VSbulletin information, please visit: http://www.vsflyinghub.com/en/vsbulletin

 

If you have any questions about VS operated flights, please contact Sales Support at us.salessupport@fly.virgin.com or on 1-800-862-8621. Click here for all other Vsbulletin information.