Last published on 24/7/2019

VSbulletin 097 – Update - Delhi Heathrow Misconnecting

We need to let you know that we are extending the option to rebook to a later date for customers connecting through London Heathrow (LHR) on July 1 – 31, 2019 due to our extended flying time from Delhi (DEL).

 

We are offering customers with through VS/VS* tickets issued by June 30, 2019 the option to rebook onto a flight on a later date at no extra charge.
 

Date

Affected Destination

Permitted Travel Period

 

July 1- 31, 2019

 

VS/VS* operated flights

&

Customers connecting from VS301 DEL-LHR onward from LHR

 


 

 

July 1, 2019 – August 15, 2019

 

 

 

Rebooking Policy:

 

1) Rebook for travel up to August 15, 2019

 

  • Rebook travel in the same booking class, or, if original booking class is not available, re-book in the lowest available class in the same cabin. No additional collection or change fee will be charged.
  • Customer can voluntarily stop-over in LON at own expense, rebook using same conditions as above
  • Only rebook on VS or VS/DL codeshare. 
  • Update the SI field with the following information:

 

SI FOC DATE CHANGE DUE TO DELLHR MISCONNEX

 

  • Please reissue tickets to include “SI FOC DATE CHANGE DUE TO DELLHR MISCONNEX ”. In the endorsement box and where supported precede the fare calculation with an “I-“

Tickets must be re-issued and rebooked on/before revised travel date.

 

2) Reroute for travel up to July 15, 2019

 

  • Re-route using a direct VS/VS* service to the same destination.
  • Re-route using a VS service with a VS* connection to the same destination.
  • Customers  wishing to travel to/from an alternative destination on a VS/VS* service will be subject to a fare difference, but will not be charged any change fee provided new travel dates are within the permitted travel period.
  • Rebook travel in the same booking class, or, if original booking class is not available, re-book in the lowest available class in the same cabin. No additional collection or change fee will be charged.
  • Update the SI field with the following information:

 

SI REROUTE CHANGE DUE TO DELLHR MISCONNEX

 

  • Please reissue tickets to include “INVOL REROUTE DUE TO DELLHR MISCONNEX”. In the endorsement box and where supported precede the fare calculation with an “I-“

 

Tickets must be re-issued and rebooked on/before revised travel date.

 

Refund Policy  

 

  1. A refund of unused flights, if travel has not commenced:

 

  • All refunds will be credited to the original form of payment.
  • Update the SI filed with the following information:

SI VS INVOL REFUND DUE TO DELLHR MISCONNEX

 

  1. A refund of unused flights, if travel has commenced:

 

  • All refunds will be credited to the original form of payment.
  • Update the SI filed with the following information:

SI VS INVOL PART REFUND DUE TO DELLHR MISCONNEX

 

 

If you have any questions about this, please contact Sales Support at us.salessupport@fly.virgin.com or on 1-800-862-8621. Click here for all other Vsbulletin informaiton.