VSbulletin COVID-19 - Flybe reprotection UPDATE 1

Last published on 23/3/2020

Further to our earlier VSbulletin regarding Flybe entering administration, we are offering customers with Virgin Atlantic (932) itineraries that involve Flybe (VS*/BE) operated flights options to refund or rebook.

 

Impacted customers with Flybe (267) issued tickets should refer to the Civil Aviation Authority website at www.caa.co.uk for more information.

 

Original Travel Date

Affected Destination

Permitted Travel Period

From 5 March 2020

VS (932) ticketed itineraries involving a BE operated flight

Travel can be rebooked

within 28 days of original travel

 

Refund of unused sectors permitted

 

Valid for customers with VS (932) tickets issued by 5 March 2020.

 

Refund Policy:

 

  1. A refund of unused flights, if travel has not commenced:

 

  • All refunds will be credited to the original form of payment.
  • Update the SI filed with the following information:

 

SI VS REFUND DUE TO CESSATION OF BE

 

  1. A refund of unused flights, if travel has commenced:

 

  • All refunds will be credited to the original form of payment.
  • Update the SI filed with the following information:

 

SI VS PART REFUND DUE TO CESSATION OF BE

 

 

Passengers connecting from/onto VS long haul services

 

Rebooking Policy:

 

Must be rebooked onto alternative VS or VS* services operated by VS/AF/KL

 

  • Rebook travel in the same booking class, or, if original booking class is not available, re-book in the lowest available class in the same cabin. No additional collection or change fee will be charged.

 

  • The departure/arrival date(s) must be within 28 days prior to/after the original departure/arrival date(s).

 

  • Where necessary it is permissible to make bookings on AF or KL prime flight numbers.

 

  • Customers wishing to travel date outside of 28 days prior to/after the original departure/arrival date(s) will be subject to fare difference, but should not be charged any change fee.

Update the SI field with the following information:

 

SI FOC DATE CHANGE DUE TO CESSATION OF BE

 

  • Please reissue tickets to include “FOC DATE CHANGE DUE TO CESSATION OF BE”.

 

Reroute for travel:

 

  • Customers may re-route from the same origin/to the same destination via a VS/VS* connection

 

  • The departure/arrival date(s) must be within 28 days prior to/after the original departure/arrival date(s).

 

  • Rebook travel in the same booking class, or if original booking class isn’t available, re-book in the lowest available class in the same cabin. No additional collection or change fee will be charged.

 

  • Customers may re-route to only use the VS operated sector of a connecting itinerary.  No additional collection or change fee will be charged and the pro-rated BE operated sector can be refunded.
  • Customers wishing to travel to/from an alternative destination on a VS/VS* service will be subject to a fare difference, but should not be charged any change fee provided new travel dates are within the permitted travel period.

 

Update the SI filed with the following information:

      

  • SI REROUTE CHNGE DUE TO CESSATION OF BE

 

  • Please reissue tickets to include “REROUTE DUE TO CESSATION OF BE”.

 Tickets must be re-issued and rebooked on/before revised travel date.

 

Passengers travelling on VS* short haul BE operated services

  • Unused flights must be refunded and cannot be rebooked.

 

Where travel has commenced

 

  • Customers may re-route onto alternative services, provided the origin and destination are the same.

 

  • Rebook travel on VS/VS* services operated by AF/KL including KL Cityhopper in the same booking class, or, if original booking class is not available, re-book in the lowest available class in the same cabin. No additional collection or change fee will be charged.

 

  • Where necessary it is permissible to make bookings on AF or KL prime flight numbers.

 

  • The departure/arrival date(s) must be within 28 days prior to/after the original departure/arrival date(s).

 

  • Customers wishing to travel date outside of 28 days prior to/after the original departure/arrival date(s) will be subject to fare difference, but should not be charged any change fee.

Update the SI field with the following information:

 

SI FOC DATE CHNGE DUE TO CESSATION OF BE

 

Please reissue tickets to include “DATE CHNGE DUE TO CESSATION OF BE”. And

FLYBE’ to the tour code field

 

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com or on +44 344 2097705.

 

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin