VSbulletin: Virgin Australia withdrawal from Hong Kong

Last published on 1/4/2020

We need to let you know that Virgin Australia (VA) one of our codeshare partners are withdrawing flights from Hong Kong (HKG) to Sydney (SYD).

 

Virgin Australia announced the suspension of its services from HKG to SYD v.v.  Flights will cease operating from 2 March 2020.

 

We are offering customers travelling on Virgin Atlantic (VS) 932 itineraries that involve VA/VS* flights and tickets the option to rebook onto the below alternative airlines at no extra charge.

 

Rebooking Policy

 

Rebook travel in the same booking class, or, if original booking class is not available, re-book in the lowest available class in the same cabin. No additional collection or change fee will be charged.

 

Update the SI field with the following information:

  • SI FOC CHANGE DUE TO VA CESSATION HKG SYD

Please reissue tickets to include

  •  SI FOC CHANGE DUE TO VA CESSATION HKG SYD

 

Tickets must be re-issued and rebooked on/before 28 February 2020.

 

Applicable Airlines – For rebooking

 

Airline

Rebook

Ticketed prior

 Travel dates

Class to Book

Cathay Pacific (CX)

Connecting service between original origin and destination

07 February 2020

02 March 2020 – 31 December 2020

Business: J C D I

Premium: W R E

Economy: Y B H K M L V N Q O

Or

Lowest available class within same cabin

Qantas (QF)

Connecting service between original origin and destination

12 February 2020

02 March 2020 – 01 March 2021

Business: J C D I

Premium: T W R

Economy:  G O Q N S V L M K H B Y

Or

Lowest available class within same cabin

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com or on +44344 2097705.