VSbulletin – All the Latest News – 7 August 2020

Last published on 11/9/2020

Returning to passenger flying this Summer

 

Last month we returned to the skies as countries around the world start to relax travel restrictions. We are now flying from London Heathrow to Hong Kong, New York JFK, Los Angeles and Barbados. The table below shows the routes that restart throughout August and September. We have some changes since our last communication.

 

Restart date

Route

4th August 2020

London Heathrow - Shanghai

18th August 2020

London Heathrow – Miami

1st September 2020

London Heathrow – Delhi

6th September 2020

London Heathrow – Tel Aviv

15th September 2020

London Heathrow – Atlanta

16th September 2020

London Heathrow – Mumbai

24th September 2020

London Heathrow - Lagos

 

Virgin Atlantic Destination Travel Advice - COVID-19 click here

 

Due to ongoing travel restrictions, we may make further revisions. We will continue to steadily increase passenger flying throughout the second half of 2020, with a further, gradual recovery through 2021 in line with customer demand.

 

As a reminder, IATA accredited Travel Agents are required to follow IATA standards for Flight Disruption which includes asking each passenger whether they wish to have their contact details provided to Virgin Atlantic, and other airlines in the itinerary, so that we are able to contact them in the event of flight disruption. Customers who choose not to provide their contact details may not receive information relating to flight disruption.

 

Terminal Changes

 

We will be flying our customers temporarily to and from London Heathrow Terminal 2. Due to the ongoing disruption globally, there are terminal changes and differences in experience around the world. Please click here for  for the latest airport information.

Due to the ongoing disruption globally, there are terminal changes and differences in experience around the world. Please click here for  for the latest airport information.

 

Policies

 

We want to offer as much flexibility as possible to your customers impacted by the Global health concern of Covid-19.  Existing customers with upcoming travel have options to rebook free-of-charge, to change their destination or date of travel, or hold their ticket open until 30 September 2022.

 

Here is a useful reference chart to help with the challenges faced from COVID-19 click here to view

 

Fly Safe, Fly Well

 

The health and safety of our customers and our people has always been our number one priority. As we move towards the future, we’re implementing new measures to give travellers even greater peace of mind. For all the latest information on what see what measures we’re taking, click here. Due to the fast paced nature of the challenges we face, there will be last minute changes to our onboard service. We are currently not able to fulfil special meal requests. To stay up to date with the latest information, please regularly check here.

 

We are taking some steps to ensure your customers are well informed with peace of mind before they travel. Before we welcome them onboard, we need to let them know a few important details about their journey. An example of the email they will receive can be found here Please note this is subject to change.

In order to ensure our mutual travellers are well informed, we ask that all passenger contact details are up to date within the booking in line with IATA Resolution 830d. A link to this can be found here.  A reminder of the bulletin issued in 2019 can be found here

 

 

Unaccompanied Minor

 

Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds.We will continue to review the situation and keep you up to date with any changes.  

 Our flexibility policy may be used for any unaccompanied minors that you may have booked for travel. Details can be found on our VSflyinghub

 

We are continuing to allow Young Person’s Travelling Alone (YPTA), aged 12-17yrs to travel, however you must ensure that all applicable test and documentation have been completed.  For our most up to date information regarding Travel Advice click here

 

 

Useful links

 

UK Government Travel Advice – COVID-19 click here

 

If you have any questions about this, please contact Sales Support at sales.support@fly.virgin.com.

For all other VSbulletin information, please visit https://www.vsflyinghub.com/en/vsbulletin

For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com

For Delta’s up to date information please visit Delta Pro: https://pro.delta.com/content/agency/gb/en/home.html