The health and safety of our customers and people has always been our first priority. We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign and Commonwealth Office (FCO), as well as any new entry or quarantine restrictions implemented by the countries we fly to. As a result we are operating a reduced schedule at this time but continue to provide vital international connectivity from London Heathrow Terminal 2 for customers that are permitted to travel for work, education or other legally permitted reasons, and if that’s the case, we’re here and ready to help your customers fly safe and fly well.
As a reminder, IATA accredited Travel Agents are required to follow IATA standards for Flight Disruption which includes asking each passenger whether they wish to have their contact details provided to Virgin Atlantic, and other airlines in the itinerary, so that we are able to contact them in the event of flight disruption. Customers who choose not to provide their contact details may not receive information relating to flight disruption.
For updates outside of normal office hours (Mon-Fri 09:00-17:30), please visit the Travel News section of the Virgin Atlantic website
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What information do we collect:
The information that you might have provided to us in registering on our site includes contact details and agency details. The information generated by your use of the site includes information on the times you use our web site and details of any promotion entries, plus the content of any correspondence you may have with Virgin Atlantic through the site or through our customer service representatives.
What do we do with this information:
Our purpose in collecting this information is to contact you with details regarding our products and services and to respond to your communication with us.
We collect navigational information to better understand and facilitate your use of this site and improve the services we offer via the site.
The mandatory information we collect is necessary to identify that you belong to a registered travel agency. Any other details are optional to provide. If you do not want us to use this information to contact you, you can choose not to enter it.
Use of information for other purposes:
Virgin Atlantic has a strict policy about giving the personal information of its customers to other businesses. Other than with service providers (explained below) and where it is authorised by law, our policy is that we do not generally give information on customers to other businesses unless those customers give us consent to sharing their personal information.
Sometimes we use service providers to help us run aspects of our business efficiently, such as couriers and computer database managers. To the extent that these service providers gain access to the personal information of customers, they are covered by strict privacy rules that prevent them from keeping this information for themselves or using this information for any other purposes.
Updating your information:
If at any time you wish to change personal information that is inaccurate or out of date, please visit the "Your Profile" page on the site and amend the details. If you want us to delete the information about you on our records, please let us know and we will do our best to delete it unless we need to keep it for legal or service reasons.
Virgin Atlantic endeavours to take all reasonable steps to keep any information we hold about our customers secure. We store this information on secure servers that are protected in access-controlled facilities. We train our staff and require our data operators to respect the privacy and confidentiality of customer information. Unfortunately, we can't give you an absolute guarantee that customer information is always secure. For example, no data sent over the internet is 100% secure. While we do our best, we can't be held responsible for events arising from unauthorised access to your personal information.
Links to other sites:
Authorised use of site:
Your access to the trade site is conditional on you being over 18 and an employee of a Travel Agency. In the event that you cease to be such you shall cease to have access to the vsflyinghub trade website.
Links to third party sites:
This site contains hyperlinks to sites other than Virgin-Atlantic.com which are operated by third parties. These linked sites aren't controlled by Virgin Atlantic, and we are not responsible for the condition or the content of those sites. Links are provided solely for your own convenience and just because we have included a link, it doesn't mean that Virgin Atlantic has recommended or endorsed the sites or the products and services provided or offered on them. You access these sites and use or buy their products and services solely at your own risk.
Copyright - Use of our name / logo / content:
All Content is protected by UK copyright laws, unless indicated otherwise on this site.
You may look at this site and the Content using your web browser and save an electronic copy, or print out a copy of the Content or parts of this site for your own information, research or study. If you do, you must not change the Content from how it appears on this site unless authorised by Virgin Atlantic and then only according to Virgin Atlantic's conditions.
You must not reproduce, frame, transmit (including broadcast), adapt, link to or use any of the Content on this site, except as allowed by this site or by Virgin Atlantic.
This site contains registered trade marks and trade marks that are the subject of pending application, or that are protected by law, and includes, but is not limited to, the words Virgin Atlantic, the Virgin signature and the Virgin Atlantic logo.
Unless shown otherwise, the trade marks are either owned or licensed by Virgin Atlantic and are protected under the laws of the UK and other countries. You must not use Virgin Atlantic's trade marks, except: (a) by saving or printing out a copy of this site as allowed under the copyright notice set out above; (b) as part of a legitimate reference to Virgin Atlantic or a Virgin Atlantic product or service with proper recognition of the trade mark's status; or (c) with Virgin Atlantic's prior written consent.
Liability / accuracy of data:
Virgin Atlantic has tried its best to make sure all information, graphics, audio and video, ads and other items appearing on this site ("Content") is correct and up to date at the time of publication. But we don't represent or warrant the accuracy or completeness of the Content and aren't liable for any errors, omissions or defects.
To the extent allowed by law, Virgin Atlantic and its officers, employees, agents and contractors exclude all liability for any consequential, indirect or incidental loss, or for any loss of profits, income, business or goodwill, that happens from you using or relying on the Content, whether or not it's caused by any negligent act or oversight on our part.
Conditions of Carriage
The carriage of passengers, baggage and cargo by air is subject to the Conditions of Carriage and regulations of the carrier concerned. Carriage of passengers and baggage on flights operated by Virgin Atlantic is subject to Virgin Atlantic's Conditions of Carriage.
Changes to site and terms and conditions
Virgin Atlantic may also change, suspend or discontinue any aspect of the site, including the availability of any features, information, database or content or restrict your access to parts or all of the site without notice or liability.
Virgin Atlantic reserves the right to change its terms and conditions at any time and notify you by posting an updated version on its website.
The amended terms conditions will apply between us whether or not we have given you specific notice of any change.