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The health and safety of our customers and people has always been our first priority. We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign and Commonwealth Office (FCO), as well as any new entry or quarantine restrictions implemented by the countries we fly to.  As a result we are operating a reduced schedule at this time but continue to provide vital international connectivity from London Heathrow Terminal 2 for customers that are permitted to travel for work, education or other legally permitted reasons, and if that’s the case, we’re here and ready to help your customers fly safe and fly well.

As a reminder, IATA accredited Travel Agents are required to follow IATA standards for Flight Disruption which includes asking each passenger whether they wish to have their contact details provided to Virgin Atlantic, and other airlines in the itinerary, so that we are able to contact them in the event of flight disruption. Customers who choose not to provide their contact details may not receive information relating to flight disruption.

For updates outside of normal office hours (Mon-Fri 09:00-17:30), please visit the Travel News section of the Virgin Atlantic website

 


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