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Virgin Atlantic is operating a reduced schedule due to the Covid-19 crisis but from the 20th July we plan to be taking our customers back to the skies. As always, the safety and wellbeing of our customers and people is always our top priority and we continue to follow the advice of the UK Government and international health organisations.

As a reminder, IATA accredited Travel Agents are required to follow IATA standards for Flight Disruption which includes asking each passenger whether they wish to have their contact details provided to Virgin Atlantic, and other airlines in the itinerary, so that we are able to contact them in the event of flight disruption. Customers who choose not to provide their contact details may not receive information relating to flight disruption.

For updates outside of normal office hours (Mon-Fri 09:00-17:30), please visit the Travel News section of the Virgin Atlantic website

 

Here is a useful reference for you to assist your customers in light of the challenges faced from COVID-19. covid-b2b-flow-diagram-003-.pdf

 


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